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Independent Living Partnership Ltd.

Coronavirus Update

21st December 2020


For the attention of ILP clients, customers and healthcare professionals:


2020 has been a year of uncertainty, but while the future may look far from what we are used to, rest assured that here at ILP we are doing our best to continuing to provide a service we are proud of.


The way in which these services are now being delivered has been reviewed and, in the case of our Occupational Therapy Assessments, has become a permanent amendment. Our other services will eventually return to their pre-Covid approach, though for the time being, will still be operating under the restrictions implemented by either the Tier system, or those laid out within a lockdown scenario, depending on which has been introduced by the Government at that particular time.


Please see individual service pages for more information on how the pandemic has affected the way in which these are being offered.


Our advice is still to remain at home, following any instructions given by the government to help ease the impact this disease is having on our communities, hospitals and emergency services.


If you are feeling unwell, or believe to have been in contact with someone who has tested positive for the virus, please follow the advice given on either the government or the NHS websites:


Please do not hesitate to contact us for further information on 01743 250 820 or by email


We would like to take this opportunity to thank our customers and clients for their continued support over the last year.


The ILP team


Vision and Values


Our vision:

We currently average 2000 assessments a year and aim to increase this with re-investment over the next two years.

Although our funding has been reduced over the last three years, ILP has not reduced the number of people seen and continue to deliver more for our commissioners, meaning value for money for the public purse.

The services ILP provide increase independence and socialisation while improving general health and well-being.

Our vision is for the residents of Shropshire to have a friendly and efficient service to help them help themselves.


  1. We value our customers feedback and request your comments following every visit you have with ILP. This informs us that we are doing the right thing for the right people at the right time.
  2. Quality is very important to us. Accredited ISO 9001 (2015), our processes are audited annually by external auditors. Internal audits are carried out twice a year. We also carry out an annual service review – directly contacting our customers for feedback helps us to tailor the service to ensure that we offer what people find most useful.
  3. Value for money. We are funded mainly by Shropshire Council and Shropshire Clinical Commissioning Group (NHS). We do however, raise further income from delivering Training courses, selling products and Foot Healthcare services. Profits are reinvested to ensure that we can increase our staff and deliver more services to more people in Shropshire.


In Partnership with Medequip

ILP and Medequip have teamed up to deliver social cares equipment provision across Shropshire. 


Make contact with ILP


01743 250 820

01743 250 826


Please feel free to browse the services we do for more information. If you would like to make a referral or general enquiry, please contact us. If you would like to pass on information to a friend or client, you may download our leaflet below or request a batch sent out in the post.


To let us know your thoughts you may get in touch by phone, email, in person and online. You can also download our complaints, comments and compliments leaflet to post to us.



Join us on Social Media

We welcome all feed back on the media we use, Facebook, Twitter and Instagram. Why not follow/join us and let us know your thoughts. 





ILP Trusted Assessor Training.

I needed my staff team to undertake trusted assessor training to equip them to be confident in their assessments. I wanted them to also gain accreditation.

I researched various courses and I liked the look of the Trusted Assessor training package provided by Independent Living Partnership. The description of the course was easy to read and understand and it appeared to meet the requirements I was looking for, for my staff team.

The course was set at the right pace for my staff team; the trainer was friendly, approachable and very Knowledgeable. The on going support has been brilliant whilst my team complete their assignments. They all feel valued and very much supported. They can ring or email to seek clarification and always receive a prompt and courteous response.

This course is good value, provides the right level of training and support I would not hesitate to recommend this course to other agencies wishing to increase the knowledge of their staff to an Accredited standard.

Michelle Walton

Just by way of an update the trusted assessor role is having a beneficial effect in Calderdale and has certainly been a worthwhile investment for the authority.

Hugh Boyden - Calderdale council


ILP Quality member endorsements

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