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Independent Living Facilitators

Corona Virus Advice

For the attention of ILP clients, customers and healthcare professionals;

Following the statement made by the Prime Minister on Monday 23rd March 2020, the Independent Living Partnership, along with many other companies across the country and the UK, have made the difficult decision to close our doors to client visits - both at The Lantern, and at our other sites across the county in Bridgnorth, Market Drayton, Oswestry and Whitchurch.


We will be offering telephone assessments where feasible to those who have appointments booked with us over the coming weeks, to ensure our clients have access to much needed aids and equipment during this difficult time.

For those who do not wish for a telephone consultation at this time, or for those who's needs may be more complex and therefore a telephone consultation would not suffice (due to limitations and the need to see the client face to face), we are offering the opportunity to rearrange to a more suitable time and date when hopefully the situation has become less challenging. 

Clients with appointments booked will be contacted the week before their assessment date to be informed that a telephone consultation will take place instead, or to be offered a new appointment date.

We understand that the situation is less than ideal, but given the circumstances surrounding the seriousness of the Coronavirus, our main concern is keeping our clients, customers and staff safe and well.

Our advice to all is to remain at home, following any instructions given by the government during this time to help ease the impact this disease is having on our communities, hospitals and emergency services.

If you are feeling unwell, or believe to have been in contact with someone who has tested positive for the virus, please follow the advice given on either the government or the NHS websites:

Please do not hesitate to contact us for further information on 01743 250 820 or by Email

We thank you for your understanding, and pray you all remain fit and healthy. 

The ILP team


We work in partnership with Shropshire Council Housing Department. Our role is to help, guide and support a variety of people who are in crisis with their housing and other problems, in the Shropshire area. This may be something as simple as assisting with the bidding process to very complex cases. There are 2 full time ILW's Fi Robertson who joined the company at the beginning of the contract in Jan 2017 and Dawn dormer who joined in September 2017. Lauren Newbold joined in August 2017 and works part time Monday until Wednesday. They all bring a wealth of experience and knowledge to the role.


How to make a referral

Referral's will need to go direct to Shropshire Council housing on 03456789000, from here they may delegate you to the ILW's and assign a worker. 

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