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Staff Profiles

Jen Hall

I joined the service in August 1999 when it was delivered through Shropshire Council. I then transferred with the service to a user led charity. In October 2005 I established Independent Living Partnership Ltd as the charity decided not to bid for a further contract.

Since then, we have been able to increase the number of people seen annually and improve the quality of the service to ensure that all our customers get the right equipment for the right reasons as quickly as possible. We are now in our 12th year and I am extremely proud of the services ILP provide and even more proud of the professionalism and commitment ILP staff continue to display.

Dave Hall

After over 20 years working in financial services I joined ILP in 2007. I am now a Company Director. As we are a small team, the range of jobs covered can vary significantly, and it's fair to say that no two days are ever the same.

My main roles include company strategy, collation of management information & management accounts. I am also involved with writing and delivering our Trusted Assessor training course.

Steph Leather

I am the Operations Manager at ILP. I come from a varied background with a strong foundation in admin. I helped to establish a local branch of national organisation whose focus was on representing patients. During my 7 years with this charity, I managed the office; working closely with the Board of Directors. Additionally, I recruited, trained and supported a team of 20 volunteers to conduct work on behalf of the charity.

A lot of my professional experience has been customer led and this has given me passion for empowering patients and making sure that services ultimately work for them.

Outside of work, I can be found spending time with my family- preferably in the Lake District or the Scottish Highlands. I love live music and theatre and would happily spend my whole summer at the Edinburgh Fringe Festival.

Amanda Morris

Trusted Assessor and Trusted Assessor Trainer

BA (Hons) Degree in Social Policy and Philosophy from Stafford University.

Qualified as a Trusted Assessor trainer through York St John University.


I have been with the company from Day 1 and was previously one of the Moving and Handling Advisors, a role that I very much enjoyed.

An opportunity arose in 2019 for me to join the OT team as a Trusted Assessor and I made the decision to take up the post.

My role now involves client consultations to help them in identifying equipment and/or adaptations to support daily living activities and promote independence.

I very much enjoy my new role in the ILP team and welcome the challenges that mean every day is different from the one before.

Karen Strefford

Hello, I'm Karen, as a People Moving and Handling Advisor for ILP and formerly SDC for 7 years I carry out consultations to identify equipment and risk areas when assisting people in their movement. My Consultations are in the main home visits, enabling me to develop a formerly latent skill of being directionally challenged; I now have my own built in Sat-Nav though not completely fool proof yet!

I love my job as it is varied, occasionally challenging but mainly gives me an opportunity to support and work with people from all different backgrounds and needs. It is lovely to work within a small but diverse team that is a melting pot of experience and skills.

Hannah Hughes

I have been a member of the ILP team for the past 17 years and found that the service offers a valuable contribution to the lives of people who live with disability in Shropshire

I enjoy exploring ways of improving the service and making sure that we are kept up to date with changes and developments in the community.

When I am not working I enjoy spending time with my family particularly in the great outdoors.

Barbara Newson

I am married to my husband and have one daughter. In my spare time I enjoy exercise, and attend classes twice a week, I also go jogging three times a week, I will never make a Paula Radcliffe but this is something I enjoy very much and would not like to give up and will continue for as long as possible.

I have 20 years experience in retail but felt this was not for me I felt that the pressure of sales targets was taking over customer care. I wanted a job improving people's lives giving people information and choice letting them decide on what they wanted. I have worked for the Independent Living Parnership since it was first established and during my time with the company have gained knowledge and experience from sales support to assessing people's equipment needs. I have recently completed a Trusted Assessor course which I thoroughly enjoyed and feel I now have the knowledge and skills to justify my position within the company. I am lucky to have my family around me for support and advice when needed.

David Cullen

My role at ILP has changed I am now in charge of arranging equipment deliveries around Shropshire along with Sales and some IT projects. I have grasped a fundamental core understanding of most processes here with my 12 years’ experience and believe I deliver a high-end customer experience because of it. I have great ambitions for the future with ILP after helping with the launch a new website where we now can sell some of our best products with just a few simple clicks! Having worked as an assessor for the best part of 10 years gives me great incite for the products we are selling and helps with my recommendations to our clientele. I also grew up with disability living with my Autistic brother who I adore!

I have an HND in Internet technologies, I like using computers and I suppose I am a bit of a geek! I love films and great comedy so much so I have fully written and produced my own 2 hour feature film on Blu Ray Disc using animation techniques on my overly expensive video editing software. When I am not playing games, watching movies or working you will find me visiting family.

Dawn Dormer

I'm one of the new Independent Living Workers to join the ILP Team. This is an exciting new role for me within a very supportive team delivering a first class service to our customers.

Empowering people to make their own choices is so important and such a brilliant opportunity for me to make a difference. For the past 16 years I have been involved in assisting customers to obtain Disabled Facilities Grants and before this I was employed as a Communications Officer so have always enjoyed making a difference.

Spare time is filled with being a member of Girlguiding UK and assisting Team GB para Driving Team at events where I can.

Natalie Crisp

Hi, my name is Natalie, I joined the Independent Living partnership in July 2019 as an Occupational Therapy Assistant and then completed training to become a Trusted Assessor. Prior to working here, I worked for a charity supporting people to set up care packages within their home. I have worked in social care for 15 years and can't imagine doing anything else.

Outside of work, I enjoy spending time with my two children and being as active as possible. We have a horse, pony and chickens. I love to spend time gardening and preparing meals from the things I manage to grow. I am an active member of the WI and enjoy cooking and baking.

I also volunteer with Cry-sis, a charity that supports families with babies who cry excessively and am a contact for our local foodbank

Katie Prudence

I am the Duty Officer and I joined the team here at ILP in September 2019. Having worked in the luxury Jewellery and Watch industry for a number of years, I felt it was time to come back into this sector as I have always enjoyed being able to help people. I have have experience in the Health Care sector having been a Support Worker for people with acquired brain injuries in a previous role.

I am the proud mother of identical twin boys who are my world! I absolutely love watching them thrive and grow as individuals.

Faye Staines

I joined the ILP team in January 2020 as a Moving & Handling Advisor. I have 11 years' experience within Learning and Development where I worked for a Complex Care Company for 11 years, starting as an Administrator and progressing to a Trainer, delivering all aspects around the Care Certificate, including Safeguarding, First Aid and Moving and Handling of People. I then had a career change and worked for a Luxury Travel Operator Consultant. However, I much prefer being the one who is travelling, so myself and my partner decided to take a 9 month trip starting in India and working our way through 7 South East Asian countries followed by Australia and New Zealand. I have missed working within healthcare and I am pleased to be back and able to transfer all my previous skills to my new role and use this to enable people to live independently. When I'm not at work I love to travel and visit new places, walk our French Bulldog Betty, eat food and spend time with family and friends.

Shannon Finnigan

My name is Shannon and I am the newest Independent Living Facilitator to join the ILP team in March 2020. I have joined the ILP team to bring my mental health knowledge and experience to support our varied client base to the best of my abilities, whilst also broadening my social care knowledge in this role. I believe that I am a very easy-going and supportive individual, which I feel can be very beneficial to any clients I work with. I graduated from the University of Worcester in 2017 with a degree in BPS accredited Psychology degree and started my career in the NHS in 2018 as a Healthcare Assistant. Since completing my degree, I have been very passionate about gaining as much experience as I can within mental health and feel that I have a lot to offer within the health and social care industry. Outside of work and education I enjoy travelling with my partner, visiting the Lake District and spending time with our family and our cat Maisie.

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